Returns & Exchanges
We want you to be completely satisfied with your Rodial purchase, which is why we offer a 14-day return window for unused and unopened products in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or tested.
Initiate Your Request
Contact our dedicated customer service team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your unopened items in their original luxury packaging, ensuring the RMA number is clearly marked on the exterior of the box.
Dispatch the Return
Send your parcel back to our warehouse using a tracked shipping service to ensure safe delivery; please retain your proof of postage until the return is processed.
Quality Check & Refund
Once our specialists inspect the returned goods to verify their condition, your refund will be issued to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing